Pricing

Simple, transparent pricing.

Choose the package that suits your expected call volume and workflow.

Starter

R699

per month

100 included service minutes

R2.95 per additional service minute

Calls answered in the customer’s business name
Custom greeting and business information
24/7 call answering
Routine enquiry handling
Caller qualification
One transfer destination
Message fallback
Email message notifications
Customer dashboard
Call activity and message history

Choose Starter

Growth

R1,875

per month

500 included service minutes

R2.95 per additional service minute

Everything in Starter
Up to three transfer destinations
Calendar appointment booking
WhatsApp message notifications — fair usage applies
Enhanced business FAQ and call-handling configuration
Business-hours and after-hours routing

Choose Growth

Pro

R3,495

per month

1,000 included service minutes

R2.95 per additional service minute

Everything in Growth
Multiple transfer destinations
Multiple calendar connections
Department or location-based routing
Advanced call reporting
Priority support
CRM or webhook integration available as an optional service

Choose Pro

Enterprise

for pricing

Custom service-minute allowance

Tailored call routing and workflows
Custom transfer destinations
Custom calendar and business-system integrations
High-volume or multi-location configuration
Pricing and additional usage quoted according to requirements

Request a Consultation

Fair-usage limits, optional integrations and third-party service conditions are explained in the service terms.

How service minutes work

A service minute starts when the CallAnswer247 receptionist answers and ends when the call ends. It includes conversation time, transfer attempts and connected transfers. Included minutes reset monthly and do not roll over.

No VAT currently charged.

Compare packages

Choose according to your call volume and workflow

Starter provides the complete call-answering service for a single transfer destination. Growth adds appointment booking, WhatsApp notifications and more flexible routing. Pro supports businesses with multiple teams, calendars or locations. Enterprise configurations are tailored to more complex requirements.

Pricing questions

What to know before choosing.

What counts as a service minute?+

A service minute starts when the CallAnswer247 receptionist answers and ends when the call ends. Conversation time, transfer attempts and connected transfers are included.

What happens when included minutes are used?+

Additional service minutes are charged at R2.95 per minute.

Do unused minutes roll over?+

No. Included minutes reset monthly and do not roll over.

Are transfers included?+

Yes. Service minutes include transfer attempts and time during connected transfers.

Do I need to change my current business phone number?+

No. You can use a new dedicated CallAnswer247 number, or keep your existing business number and activate call forwarding to CallAnswer247. Your current telephone provider may charge for forwarded calls, so please confirm forwarding rates with your provider before activating call forwarding.

Is VAT charged?+

No VAT is currently charged.

Can a customer change packages?+

Contact CallAnswer247 to discuss changing your package as your requirements change.

Want to experience the service first?

Call the live demonstration and experience how a real enquiry is handled.

021 891 4394